📞 Call 0409 124 843

For Australians who'd rather not feel silly asking

Friendly tech help, in plain English.

Phones, email, video calls with the grandkids, scams, myGov, printers that won't print. Ask us anything. No jargon, no rushing, and no question is too small.

💬 Ask TechGuy now – it's free 🙋 Talk to a real person
  • ✔ Melbourne-based and Australian-owned
  • ✔ We never ask for your passwords
  • ✔ Family members welcome to join in

Ask TechGuy

Type your question the way you'd say it out loud. TechGuy answers step by step, and you can ask again as many times as you like.

TechGuy helper
● Here to help, any time

TechGuy will never ask for passwords, PINs or codes. Please don't type them here.

G'day! I'm TechGuy's online helper. Ask me anything about your phone, computer, email or a message you're not sure about. I'll explain it step by step.

Up to 1,000 characters

TechGuy's helper is a computer program (AI) and gives general advice only. For anything about money, your bank or a possible scam, please talk to a real person first. Talk to a real person.

What can we help with today?

Choose a topic for simple, step-by-step guides.

Phones & tablets

Bigger text, apps, photos, storage full

Email

Sending photos, junk mail, can't log in

Scams & safety

Is this message real? What to do if you clicked

Video calls with family

FaceTime, WhatsApp, Zoom made easy

Passwords

Remembering them safely, resetting, codes by text

Printers

Won't print, Wi-Fi setup, ink and scanning

myGov & Medicare

Logging in, myID, linking services

Internet & Wi-Fi

Slow internet, NBN, connecting devices

Kids' screen time

Parental controls on phones, consoles & Wi-Fi

⚠️ SCAM ALERT

Scams doing the rounds right now

  • "Your parcel is on hold" texts. Fake delivery messages with a link. Australia Post and couriers won't ask you to pay by text link.
  • "Hi Mum, I've lost my phone" messages. A scammer pretends to be your child on a new number. Always call their old number to check.
  • Calls from "your bank" or "the NBN". Hang up and call back using the number on your card or bill. Never let a caller onto your computer.

TechGuy's three golden rules

  1. 1
    Stop. Don't rush. Real organisations will wait.
  2. 2
    Never share passwords or codes sent to your phone.
  3. 3
    Check by calling a number you already know.

Think you've been scammed? Call your bank straight away, then call TechGuy on 0409 124 843 for help with the next steps.

Prefer to talk to a real person?

Of course. Choose whatever suits you best.

Phone help

Talk it through with Alex, a patient, Melbourne-based helper. Most problems are fixed in one call.

Call 0409 124 843

Call or text anytime and Alex will get back to you

Remote session

TechGuy safely sees your screen (only with your permission) and fixes it while you watch.

Call or text 0409 124 843

You stay in control the whole time

Video call

See each other face to face on FaceTime, WhatsApp or Zoom and go through it together, step by step.

Call or text 0409 124 843

Help anywhere in Australia

Ready for a hand?

Call or text Alex on 0409 124 843. If there's no answer, leave a message and Alex will get back to you.

📞 Call or text 0409 124 843

Also for mums, dads and grandparents

Help with your kids' screen time

Not sure how to set limits on the family iPad, the kids' phones or the games console? TechGuy will set it up with you, explain it in plain English, and make sure you know how to change it later.

What TechGuy can set up

  • iPhone & iPad: Apple Screen Time and Family Sharing (downtime, app limits, "Ask to Buy")
  • Android phones & tablets: Google Family Link
  • Windows PCs & Xbox: Microsoft Family Safety
  • Nintendo Switch & PlayStation: the Nintendo parental controls app and PlayStation family settings
  • Home Wi-Fi: router controls such as bedtime "pause" and blocking adult websites
  • Age-appropriate settings: app store age ratings, YouTube Kids, safe search and privacy settings

Australia's social media minimum age

Since 10 December 2025, age-restricted social media platforms must take reasonable steps to stop Australians under 16 from creating or keeping an account. eSafety lists Facebook, Instagram, Kick, Reddit, Snapchat, Threads, TikTok, Twitch, X and YouTube among them. The list can change.

There are no penalties for children or parents. The responsibility sits with the platforms. Most standalone messaging and gaming apps (such as WhatsApp, Messenger and Roblox) and YouTube Kids are not currently age-restricted. That doesn't make them automatically safe, so parental controls still matter.

Source: eSafety Commissioner, Social media age restrictions and your family and FAQs. Check eSafety for the latest list.

Family screen-time setup

A relaxed session by phone, video call or remote session. Go through each child's devices together and set limits that suit their age and your family's rules.

Call or text 0409 124 843 for a quote

Call or text Alex Ask a quick question first

Simple, honest prices

Every situation is a bit different, so just call or text Alex on 0409 124 843 for a quote. You'll know the cost before the session starts. No surprises.

Ask TechGuy

Free

  • Online helper, any time
  • Step-by-step answers
  • Scam alerts on this page
Start asking

Help sessions

Call or text for a quote

  • One-on-one with Alex
  • By phone, video call or remote session
  • No lock-in, no contract
Call or text Alex

Monthly membership

Call or text for a quote

  • Ongoing help when you need it
  • Quick "is this real?" scam checks
  • Family members can join in
Call or text Alex

Family screen-time setup

Call or text for a quote

  • Kids' phones, iPads, consoles & Wi-Fi
  • Limits that suit each child's age
  • By phone, video call or remote session
Find out more

Paying for help

Pay online coming soon. For now, Alex will let you know how to pay when you call or text.

Common questions

Is Ask TechGuy really free?

Yes. The online helper is free for everyone. You only pay if you'd like a real person to call, video call or connect remotely.

Is the online helper a real person?

No. Ask TechGuy is a computer helper (AI) trained to give simple, careful advice. If it can't help, or the problem involves money or your bank, it will point you to a real person.

Will you ever ask for my passwords or bank details?

Never. If anyone claiming to be TechGuy asks for your passwords, PINs or codes, hang up. It isn't us.

Can my son or daughter book for me?

Absolutely. Family members can call or text to arrange help, and are welcome to join the session by phone or video.

Do you do home visits?

Not at the moment. All help is by phone, video call or remote session, so you can get help anywhere in Australia without waiting for anyone to arrive.

Can you help me set up parental controls for my kids or grandkids?

Yes. The Family screen-time setup session (by phone, video or remote) covers iPhones and iPads (Screen Time), Android (Google Family Link), Windows and Xbox (Microsoft Family Safety), Nintendo Switch, PlayStation and your home Wi-Fi. TechGuy can also explain Australia's under-16 social media rules. See Help with your kids' screen time.

Do you have discounts for pensioners?

Just ask when you call or text. Alex is happy to talk about what suits your budget.